Floor Cleaning Companies Insurance, Licensing, Taxes
Firms should carry adequate business and liability insurance policies for consumer protection. They should comply with the licensing requirements of local, state, provincial and federal authorities. They should collect, report, and pay appropriate licensing fees and taxes.
Janitorial Cleaning Ongoing Training
Cleaning firms should require management and employees to engage in formal ongoing training, providing them with the latest industry technologies and techniques.
Certified Technicians
Firms should have technicians on staffs that are specifically trained in carpet cleaning. There are separate courses taught for residential and commercial carpet cleaning.
Experience
The years of experience a firm has, combined with formal training programs, may contribute significantly to the proficiency of its employees.
Knowledge
Professional firms use trained technicians who have the ability to answer basic questions regarding cleaning, maintenance, and spot removal procedures.
Inspections and Pricing
Firms should offer estimating, consulting and pre-cleaning inspections. After inspection, the customers should be provided with a firm, written cost for the cleaning services.
References
Firms should be willing, when requested, to provide customers with references.
Trade Associations
Quality-cleaning firms are members of international, national or regional trade associations, which encourage high ethical standards and promote continuing education.
Customer Courtesy
Firms should provide value-oriented services including, but not necessarily limited to: courteous personnel; quick and comprehensive complaint handling; appropriate recommendations for additional services, such as application of carpet protectors, carpet repair, and deodorization.
Janitorial Supplies Product Safety
Janitorial supplies firms should use products and cleaning techniques in a safe manner. Janitorial supplies should be used and disposed of in accordance with applicable local, state, federal, and provincial laws and regulations.