Water Damage Restoration & Carpet Cleaning FAQs

Generally, once a year is sufficient to keep your carpet fibers clean and protected. However, it can be more frequent depending on how many people live in your home, if you have any pets, if there are smokers, and how much foot traffic the carpeting experiences.

• What Should I Do Before My Carpet Cleaning Appointment?

We ask that you remove all debris from the surface of the carpeting so that we can get a deep and thorough clean. It will also help if you vacuum before our arrival. Remove any delicate items that can accidentally be broken as well. You can leave furniture such as bookcases, fish tanks, dressers, and beds.

• Should I Contact My Insurance Company About Water Damage?

Yes, your insurance company will need to know about the water damage as soon as possible so that you can make a claim. You can then contact us to begin the restoration process. Our team of restoration experts will work alongside your insurance provider to get an inspection of the property done, start restoration work, and file a claim. 

• How Long Does Water Restoration Take?

The process is done in two parts. The first part is the drying and cleaning of the area affected by the flood. This generally takes a few days to complete. The next part is performing any repairs that are needed and the time it takes depends on the extent of the damage. You can expect about a week in most cases.

• Can I Purchase Janitorial Supplies From You?

Absolutely! We offer a variety of janitorial supplies to help you keep your workplace clean. Our janitorial supplies include cleaning chemicals, waxes, brooms, brushes, dust pans, carpet cleaning supplies, and more. Call us to request a free catalog or place an order for supplies.

• Do You Offer Emergency Services?

Yes, we provide emergency services for fire and water damage restoration, as well as mold remediation. Our professional team is available 24/7 for emergency damage services. 

• How Often Can I Schedule Cleaning Services?

Our janitorial services are available on a daily, weekly, or monthly basis, depending on your needs. Call us to book your cleaning services as often as you need them for your home or business in Jacksonville, NC. 

• How Long Does It Take For Carpets To Dry After Cleaning?

Typically, carpets take 6-12 hours to dry completely, depending on the humidity, airflow, and type of carpet. We recommend keeping the area well-ventilated to speed up the drying process following carpet cleaning. 

• Is Carpet Cleaning Safe for Children and Pets?

Absolutely! We use eco-friendly and non-toxic cleaning products that are safe for both children and pets, ensuring a clean and healthy environment for your family. 

• What Is The Mold Remediation Process?

Our mold remediation process includes identifying the source of moisture, containing the affected area, removing mold-contaminated materials, and thoroughly cleaning and sanitizing the space to prevent future mold growth.

•  Can I Remove Mold Myself?

While small areas of mold can sometimes be cleaned with household products, larger infestations require professional remediation to ensure the mold is completely removed and does not return.

•  How Can I Prevent Mold Growth In The Future?

To prevent mold, address water leaks promptly, maintain proper ventilation, use dehumidifiers in humid areas, and ensure your home's humidity levels stay below 50 percent.

• Why Should I Trust You to Handle My Business' Cleaning Needs?

We are a locally owned and operated company dedicated to customer satisfaction. Our trained staff ensures detail-oriented, high-quality service to protect your corporate image, reduce safety hazards, and improve employee morale. Our expertise includes carpet cleaning, floor cleaning, and mold remediation, as well as fire damage restoration and water damage restoration in a worst-case scenario.